All US orders are shipped with UPS Standard Shipping for a $12 flat rate and will be delivered within 3-7 business days. 

US orders can be shipped with UPS Express Shipping for a $18 flat rate and will be delivered within 1-2 business days.

Delivery is stated in business days, and orders must be placed before 10AM AEST to be dispatched the same day. Orders placed after the dispatch cut-off time will be processed on the following business day. 

Please note, Araminta James is not responsible for any delays caused by couriers. These may happen time to time and can occur in peak volume periods. These timeframes are not guaranteed, however these are the best delivery estimations available and are quite reliable and quick.

We are currently offering free shipping on orders over $200 within the United States through UPS. Shipping to Canada and Mexico is $25.00 USD. 

We ship to the United States, Canada and Mexico from this website. For all other orders, please use our Australia/International website. Please be aware that international orders may be subject to additional import taxes and duties. In most cases, such duties are charged once the parcel reaches its destination and these may vary from country to country.  

Once your order has been shipped, you will receive an email notification with your tracking information. When you make a purchase from Araminta James, you are liable for any additional duties so please take this into account when placing your order.

 RETURNS POLICY

 

Change of Mind Return Policy

We take great pride in the quality of our garments and we want you to be completely satisfied with your new purchase. If you change your mind for any reason, we will happily accept your return with an exchange or credit note provided the garment is unworn with original tags attached and is within 14 working days from the date of delivery. We do not accept returns or exchanges on sale items.

Araminta James does not offer refunds for change of mind purchases unless the product is deemed faulty, by us. 

Should you wish to return your items, please contact us at customersupport@aramintajames.com with your order number and the return reason and we will respond with further information regarding the returns process.

Please note, Araminta James does not cover return shipping costs. Please ensure your return postage is tracked as we are not liable for damaged, lost or stolen packages.

Once you have posted the item, please email customersupport@aramintajames.com your tracking number and allow 5 business days for your return to be processed.  Once your return is received and processed, we will send you an email with your credit note. If you wish to exchange your item, please place a new order using your credit note.

Discount codes have no cash value and if a return is made, your credit note will be the amount you paid after any discounts or shipping.

If you have any questions about returns or shipping, please feel free to contact us at: customersupport@aramintajames.com

 

SALE ITEMS

Items purchased on sale are final and we are unable to accept any returns or exchanges for these items. We ask that you please consider this before making your purchase as any items marked FINAL SALE, cannot be returned or exchanged at any point.

 

FAULTY

If an item arrives with a defect or in faulty condition, we kindly ask to get in touch with us at customersupport@aramintajames.com to organise a return.

In the case of a refund (for faulty items) a credit will automatically be applied to your original method of payment (gift cards are non refundable), within 2-3 business days.

 

INTERNATIONAL ORDERS, DUTIES & TAXES

Please be aware that all international orders may be subject to additional import taxes and duties. In most cases, such duties must be paid by the customer once the parcel reaches its destination. When you make a purchase from Araminta James, you are liable for any additional duties and taxes charges, so please take this into account when placing your order.

These charges are determined by your local customs authority and include:

  • The sales tax applied by your area for purchases from the United States
  • Duties charged for processing by your country

Unfortunately, we are not able to estimate the amount of duties and taxes your package will incur as these are directly imposed by your local customs authority vary from country to country. Araminta James, being an Australian company, has no authority or influence over these charges which are payable to the receiver. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside the United States. Araminta James does not offer any assistance with this process and will not be responsible for return shipping costs nor duty reimbursement in the case of international returns. 

All orders receive full tracking information, communicated via email at the time dispatch. For tracking enquiries, please contact DHL.

 

If you have any questions about returns or shipping, please feel free to contact us at: customersupport@aramintajames.com